bh88's Privacy Policy
We handle your personal information with the highest level of respect and protection. This policy explains how your information is collected, used, and kept safe.
Introduction & Scope of Policy
bh88 ("we", "us", or "platform") is a trusted online gaming and sports betting service provider. This Privacy Policy ("Policy") describes how bh88 collects, uses, discloses, and protects your personal information.
By using our website, app, or any of our services, you agree to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
This policy applies to our website (bh88.mom) and all associated digital platforms. It does not apply to third-party websites or services.
This policy applies to users residing in Bangladesh. You must be at least 21 years of age.
What Information We Collect
bh88 collects information necessary to provide proper service, ensure security, and meet legal obligations. We only collect information directly related to the service.
2.1 Information You Provide Directly
Information you provide at the time of registration or login:
- Full name, date of birth, and nationality
- Email address and mobile number
- Password (stored in encrypted form)
- Documents required for identity verification (national ID card or passport details)
- Financial transaction details: bKash, Nagad, Rocket, or Upay mobile numbers and transaction records
2.2 Automatically Collected Information
Information automatically collected when you use our platform:
- IP address and device identification details
- Browser type, operating system, and device language
- Date, time, and session duration of website visits
- Logs of page visits, clicks, and gaming activity
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may collect limited information from trusted third-party services. You will be informed in advance about the scope and purpose of any information collected in this way.
Purpose of Using Information
bh88 uses collected information only for specific and legitimate purposes. We process your information for the following reasons:
- Account management: Creating, verifying, and maintaining your account.
- Service delivery: Completing gaming, betting, and financial transactions.
- Security assurance: Detecting and preventing fraud, money laundering, and other illegal activities.
- Customer support: Resolving your issues via live chat or email.
- Service improvement: Analysing user experience to improve the platform.
- Legal compliance: Adhering to applicable laws and regulations.
- Communication: Sending important updates, security alerts, and account-related notifications.
We never sell your personal information to third parties or share it for advertising purposes.
Data Storage & Security
bh88 uses industry-standard technical and organisational measures to keep your personal information secure.
4.1 Technical Security Measures
- SSL encryption: All data transfers on the website are encrypted using SSL/TLS technology.
- Firewall protection: Advanced firewall systems to prevent unauthorised access.
- Password hashing: Your password is never stored in plain text.
- Two-factor authentication: An additional security layer for account login.
- Regular security reviews: Routine audits to identify and address system vulnerabilities.
4.2 Data Retention Period
Your information is retained for the duration of your active use of our services and, thereafter, for a defined period to meet legal obligations. Financial transaction records are kept in accordance with applicable regulations.
Even after an account is closed, some information may be retained for a defined period for legal reasons. Once that period has passed, the information is securely deleted or anonymised.
Our servers operate in secure data centres and undergo regular security testing.
Data Disclosure & Third Parties
bh88 does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:
5.1 Service Provider Partners
We work with trusted partners for payment processing, identity verification, gaming content, and technology services. These partners may only use the information for specified purposes, and strict confidentiality agreements are maintained with them.
5.2 Legal Obligations
Information may be disclosed to comply with court orders, requests from investigative authorities, or applicable legal requirements. Only the specifically requested information is provided in such cases.
5.3 Fraud Prevention
Information may be shared with relevant authorities when needed to detect money laundering, fraud, or other financial crimes.
5.4 Business Changes
In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such cases, the new entity will also be bound by the terms of this privacy policy.
Cookie Policy
bh88 uses cookies and similar technologies to improve your user experience and ensure the platform functions correctly.
6.1 Types of Cookies
- Essential cookies: Essential for the core functionality of the platform — maintaining login sessions, performing security checks.
- Functional cookies: To remember your preferences such as language and interface settings.
- Analytics cookies: To analyse website usage and improve services — this information is fully anonymous.
6.2 Cookie Control
You can control or disable cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some platform features to not work properly.
Your Rights
bh88 believes you should have full control over your information. Your privacy-related rights are set out below:
- Right of access: The right to know what information about you is held with us.
- Right to rectification: The right to request correction of inaccurate or outdated information.
- Right to erasure: The right to request deletion of your personal information in certain circumstances — some information may need to be retained due to legal obligations.
- Right to restrict processing: The right to request that processing of your information be restricted in certain circumstances.
- Right to data portability: The right to receive your information in a structured, machine-readable format.
- Right to withdraw consent: Where processing of information relies on consent, the right to withdraw that consent at any time.
To exercise these rights, contact us at [email protected]. We will respond to your request as quickly as possible within the bounds of applicable law.
Protection of Minors
bh88's services are intended solely for adults aged 21 and above. We do not knowingly collect personal information from minors.
Age verification at the time of registration is a mandatory step for us. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If you suspect that a minor is using our platform, please notify us at [email protected].
International Data Transfers
Our servers and data processing infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, it remains protected under this privacy policy at all times.
For international data transfers, we ensure that customer information is protected in accordance with applicable data protection laws and international standards.
Policy Changes
bh88 may update this privacy policy from time to time based on service improvements, technological changes, or legal requirements.
For significant changes, we will notify you by email or via a notice on the platform. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.
We recommend that you review this page regularly to stay informed about the latest changes.
Complaint Resolution
If you have any privacy-related concerns or complaints, we are committed to resolving them promptly and effectively.
To submit a complaint or make an information-related request, write to [email protected] and include "Privacy Request" in the subject line. Our team will review your request and respond as quickly as possible.
If the matter cannot be resolved directly with us, you have the right to file a complaint with the relevant data protection authority.
Have any questions about privacy?
Our team is available 24/7 to assist you. Support is available in both Bengali and English.